FAQs (Frequently Asked Questions)

Q:  What methods of payment do you accept?
A:  We accept Visa, MasterCard, Discover, American Express and PayPal. We also except certified checks and money orders.

Q:  How secure is your website?
A:  You can shop at GoGreenDogBeds.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy http://www.authorize.net/company/privacy/.

GoGreenDogBeds.com is registered with the Authorize.Net Verified Merchant Seal program. You can click on the Authorize.Net seal at the bottom of our home page to verify this.

Q:  Do you charge sales tax?
A:  Orders for dog beds, toys, sweaters and jackets shipped to West Virginia are charged 6% sales tax. Dog food orders shipped to Colorado are charged Colorado sales tax.  Dog gift orders shipped to Washington are charged Washington sales tax.  Customers in other states are not subject to sales tax.

Q:  Are your products guaranteed?
A:  We fully guarantee our products against defects in material and workmanship. We cannot be responsible for items that have been damaged by destructive dogs or puppies. Our products are durable but not indestructible. Our tough, durable Zogoflex dog toys, the Hurley, Huck and Zisc, do come with a one-time replacement guarantee. Please contact Customer Service at support@gogreendogbeds.com for more information on this guarantee.

Q:  What if I receive a product that has been damaged during shipping?
A:  Damaged shipments from handling must be claimed with the freight carrier.

Q:  What is your return policy?
A:  If you feel that a product you purchased was either defective or damaged, please contact Customer Service, and we will assist you in correcting the problem or returning the merchandise. We understand there may be occasions when a return or exchange may be necessary. The shipping of a return is the responsibility of the customer. We can only accept returns and exchanges of completely unused items. Returns are accepted within 30 days of receipt and require authorization. Please contact us for this information.

Q:  How do I care for my dog bed?
A:  Some of our dog beds come with removable covers that can be machine washed and dried. Some of them are one piece and the entire bed can be machine washed and dried.

Q:  Do your dog beds have flame retardant?
A:  No, our manufacturer does not use flame retardant in our dog beds.

Q:  How do I choose the right size for my dog bed?
A:  See Tips on How to Choose a Dog Bed.

Q:  How do I choose the right size for my dog sweater or jacket?
A:  See sizing chart at bottom of order page for sweaters or jackets.

Q:  Will you share my email information?
A:  GoGreenDogBeds.com believes in the security of your information. Your information is used to process orders or notify you of sales and special promotions. We respect your right to privacy and will NOT share or sell your information to a third party; however, if you are directed to a site outside of our web site, we cannot be responsible for how your information is handled there.